FREQUENTLY ASKED QUESTIONS

What is the Soulful Joy giftbox?

Soulful Joy is a seasonal self-care gift box. Each quarter, we send our members a curated box of joy and deliver it right to your door.

During our sign up process, you’ll be asked about your size, scents you enjoy, and other preferences. Each box will be personally curated to joyful intentions. Every Soulful Joy box also comes with access to our private Facebook group, blog posts, early discounts, and more!

What do I need at home?

All you’ll need is a few moments alone. We’ll guide you through the rest. We’ll send you 4-5 items that can be used throughout the quarter or all at once if you want. But rest assured, we will include items that will aid in your down time when you are ready.

Our goal to make unplugging simple and fun.

What do I do if my box is missing/has a damaged item?

Please contact us hello@YourSoulfulJoy.com and we will make things right. If your item is damaged, please include a photo to help us fully understand the issue.

Is there a minimum subscription?

Nope.

When am I charged for deliveries?

You will be charged for your first Soulful Joy order immediately at checkout. Plans do not automatically renew after monthly orders or annual subscription cycles have ended. Details for specific plans are below:

Mind Your Joy – One Time Purchase (34.95)
You will be charged for 1 box immediately at checkout. Your order will not renew after 1 box has been delivered.

Own Your Joy – Annual Plan (125.00)
You will be charged for 4 boxes immediately at checkout. Your subscription will not renew after 4 boxes have been delivered.

Share Your Joy – Buy 1, Gift 1 – One Time Purchase (64.95)
You will be charged a special rate for 2 boxes immediately at checkout. You will be able to provide shipping information for your gift box during the checkout process.

How do I send a Soulful Joy box as a gift?

Here’s how you can gift a Soulful Joy box to someone within our delivery zone.

  1. Begin your checkout at YourSoulfulJoy.com/join
  2. Use your own email to get the receipt and confirmation emails.
  3. Fill out the gift recipient’s Name, Email, and Shipping Information.
  4. Be sure to include any special occasion upgrades
  5. Use your own Billing Information
How can I update my shipping address?

You can contact us at hello@SoulfulJoy.com or give us a call at (470) 344-4569 and let us know the new address you would like to have your Joy delivered. Please make sure any address updates are made by the corresponding pause/cancellation deadline for your delivery day.

Order Time Frames Orders Shipped Weekly beginning the 1st of
(May, August, November, and February)
Order Deadline
*As long as boxes are in available*
April – June June 15
July – September September 15
October – December December 15
January – March March 15

Why is my account not active?

Your account may not be active if you have not fully completed the checkout process, or if you have chosen to cancel an existing membership. Once you have successfully completed the checkout process you will receive a confirmation email and you will be able to log into your Soulful Joy account. If you’d like to reactivate a previously canceled membership, or if you continue to have issues logging in please contact hello@YourSoulfulJoy.com for further assistance.

Where do you deliver?

We currently ship throughout the United States. If you are outside our current delivery area, don’t worry! We’re quickly expanding, and your area could be next. In the meantime, be sure to like our Facebook page so you can be the first to know.

Do I have to be home to accept my delivery?

Nope! Most often, you won’t have to be home. We’ll do our best to successfully deliver your gift box on time. Each time the box is shipped we will confirm by sending you the tracking information #TrackYourJoy. If you’re not home, and we can’t leave it with your doorman, your neighbor, our delivery partner will leave it at your door, no signature required.

I have tips on minding my joy! Can I share it with you?

Of course! We’d love to hear your suggestions. Email your favorite joy experiences to hello@yoursoulfuljoy.com or join our Facebook group.

I have a question that you didn't cover.

No problem, we enjoy serving you. Email hello@yoursoulfuljoy.com with your question, and we’ll be sure to get back to you.

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