FREQUENTLY ASKED QUESTIONS
Soulful Joy is a seasonal self-care gift box. Each quarter, we send our members a curated box of joy and deliver it right to your door.
During our sign up process, you’ll be asked about your size, scents you enjoy, and other preferences. Each box will be personally curated to joyful intentions. Every Soulful Joy box also comes with access to our private Facebook group, blog posts, early discounts, and more!
All you’ll need is a few moments alone. We’ll guide you through the rest. We’ll send you 4-5 items that can be used throughout the quarter or all at once if you want. But rest assured, we will include items that will aid in your down time when you are ready.
Our goal to make unplugging simple and fun.
Please contact us hello@YourSoulfulJoy.com and we will make things right. If your item is damaged, please include a photo to help us fully understand the issue.
You will be charged for your first Soulful Joy order immediately at checkout. Plans do not automatically renew after monthly orders or annual subscription cycles have ended. Details for specific plans are below:
Mind Your Joy – One Time Purchase (34.95)
You will be charged for 1 box immediately at checkout. Your order will not renew after 1 box has been delivered.
Own Your Joy – Annual Plan (125.00)
You will be charged for 4 boxes immediately at checkout. Your subscription will not renew after 4 boxes have been delivered.
Share Your Joy – Buy 1, Gift 1 – One Time Purchase (64.95)
You will be charged a special rate for 2 boxes immediately at checkout. You will be able to provide shipping information for your gift box during the checkout process.
Here’s how you can gift a Soulful Joy box to someone within our delivery zone.
- Begin your checkout at YourSoulfulJoy.com/join
- Use your own email to get the receipt and confirmation emails.
- Fill out the gift recipient’s Name, Email, and Shipping Information.
- Be sure to include any special occasion upgrades
- Use your own Billing Information
You can contact us at hello@SoulfulJoy.com or give us a call at (470) 344-4569 and let us know the new address you would like to have your Joy delivered. Please make sure any address updates are made by the corresponding pause/cancellation deadline for your delivery day.
|Order Time Frames||Orders Shipped Weekly beginning the 1st of
(May, August, November, and February)
*As long as boxes are in available*
|April – June||June 15|
|July – September||September 15|
|October – December||December 15|
|January – March||March 15|
Your account may not be active if you have not fully completed the checkout process, or if you have chosen to cancel an existing membership. Once you have successfully completed the checkout process you will receive a confirmation email and you will be able to log into your Soulful Joy account. If you’d like to reactivate a previously canceled membership, or if you continue to have issues logging in please contact hello@YourSoulfulJoy.com for further assistance.
We currently ship throughout the United States. If you are outside our current delivery area, don’t worry! We’re quickly expanding, and your area could be next. In the meantime, be sure to like our Facebook page so you can be the first to know.
Nope! Most often, you won’t have to be home. We’ll do our best to successfully deliver your gift box on time. Each time the box is shipped we will confirm by sending you the tracking information #TrackYourJoy. If you’re not home, and we can’t leave it with your doorman, your neighbor, our delivery partner will leave it at your door, no signature required.
No problem, we enjoy serving you. Email firstname.lastname@example.org with your question, and we’ll be sure to get back to you.